TERMS OF SALES
Any order placed on the site www.melaniedutour.com implies full and unconditional acceptance of these general conditions of sale by the purchaser.
PRODUCTS
The brand Melanie Dutour offers entirely handmade products.
The creations are the property of the owner of the brand Melanie Dutour.
PRICE
Prices are in euros.
Product prices are subject to change.
Delivery is free.
ORDER
Each product is custom-made. In order to ensure that your product is perfectly adjusted to your size, once your order is completed, an email will be sent to you to confirm your measurements. When placing an order, please make sure to provide a valid email address.
PAYMENT
Payment can be made:
- By Credit Card
- From your Paypal account
- By Bank Transfer
SHIPMENT
Orders placed on the online store can be shipped internationally. Upon receipt of payment, your order is definitely registered.
All pieces are made to measure, please take into account the time of manufacture of the order which can take between 2 days to 3 weeks, according to the demand and the complexity of the product. If your request is urgent, please contact us by e-mail at contact@melaniedutour.com or by using the contact form.
Delivery is free.
Once your order has been shipped, you will receive an email with your tracking number. Orders will be delivered, from the date of shipment, within a period of about 2 to 3 days for France, 3 to 4 days for Europe and one week for other countries. Please provide us with the most appropriate shipping address, where a person will be present to sign upon delivery. Please note that orders may be subject to customs clearance upon arrival in the country of destination. Melanie Dutour is not responsible for delays caused by the delivery agency or the associated processes.
RETURNS
In accordance with Article L.120-20 of the french Consumer Code, the buyer has a period of 14 working days to return at his own expense the products that do not suit him. This period applies from the day of receipt of the order. All returns must be reported in advance by email to contact@melaniedutour.com
We do not offer a return in case of change of mind or degradation. Products may be returned only if it has not been worn and is accompanied by its original packaging and all labels still attached. Custom-made products cannot be returned.
Once payment has been made, an order can not be canceled.
PRIVACY AND SECURITY
The website Melanie Dutour respects the privacy of its customers and is committed to ensuring that all the information collected is considered as confidential information.
Any reproduction or unauthorized use of images and contents used on the site www.melaniedutour.com are strictly prohibited, in which case prosecution may be initiated.